CAREER PATHS CALL CENTERS STUDENT'S BOOK (+DIGI-BOOK)

Συγγραφέας :

Έτος Έκδοσης : 2013
Σελίδες :
Διάσταση :
Εκδοτικός Οίκος : EXPRESS PUBLISHING
Διαθεσιμότητα: ΠΑΡΑΔΟΣΗ ΣΕ 3-6 ΕΡΓΑΣΙΜΕΣ ΕΦΟΣΟΝ ΕΙΝΑΙ ΔΙΑΘΕΣΙΜΟ ΑΠΟ ΤΟΝ ΕΚΔΟΤΗ
Κωδικός προϊόντος: 9781471562471
€15,42
€12,34
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems. The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production. Included Features A variety of realistic reading passages Career-specific dialogues 45 reading and listening comprehension checks Over 400 vocabulary terms and phrases Guided speaking and writing exercises Complete glossary of terms and phrases